River Valley Health

Jessica White 2 months ago

this place is a joke. I called to get my son a mental health appointment after waiting on hold for a while. The lady finally tells me they have no appointments. They only book for the next 30 days, but there was no appointments available! She wouldn’t schedule one. And for me to call back every day to see if we can finally get an appointment. Does this place not care about people with mental health… I get that there is some wait times usually for places like this, but why not go ahead and schedule one for your next available appointment? It was already a big enough step for my son to tell me that he needed an appointment. How do I tell him there is nothing that I can do? as a parent this is very frustrating!!!!

rosie yakob 4 months ago

Ask for Natalie Owsley, FNP-BC. She is an absolute legend, with the best bedside manner anyone could ask for. I'm so thankful for her work and how she engages with her patients! I

RMLN 4 months ago

I requested an appointment with a psychiatrist for my mother, but they took her to a therapist. The patient has personality disorders and bipolar disorder; she has an authorized by another psychiatrist and medical history and has been hospitalized. They didn't seem to care about reviewing her case because the patient refused treatment with them. It's understandable that she says that because it's part of her mental condition; she has never accepted it. But everyone around her, including her children, has been affected for years. How is it possible that they denied service to someone with a serious case, didn't read her medical history, and even worse, didn't see her for a proper diagnosis. They just gave a bunch of excuses for not providing the service. They say that patients have the right to refuse treatment by law, but a therapist doesn't understand mental health, They don't do a diagnoses.

mya russell 7 months ago

I had scheduled my IUD appointment weeks ago. This is something that I had been incredibly nervous about and also quite disappointed because the only time to schedule I had been told they had available was during my spring break (I’m a student at UTC) and so I had to cancel my plans, but I thought it would be worth it because I could get in and get this over with. Even though this appointment had been scheduled weeks in advance, 30 min before my appointment (I’m in the parking lot and the office is 30 min from my apartment) I receive a call saying I was accidentally scheduled with someone who doesn’t even do IUDS. They then proceed to tell me the next appointment they have available is a month. I know I’m younger than these people, but come on yall are adults with adult jobs this is something even I know yall could have spotted forever ago. Calling me 30 min before and then telling me I can’t come back until another month is insane and I don’t think anyone would disagree. I’m honestly just so beyond disappointed that these people didn’t do anything to fix this situation and the blatant idiocy and laziness of it all. I never write reviews like this, but this is crazy.

Geneva Newell 7 months ago

Had high hopes but likely going to have to seek care elsewhere. The main form of communication is this portal that directs to nurses (not your actual provider), and the nurse reportedly relays the message to your provider. Some of these nurses handling the messages are great, but others are rude and seem to think they are able to dictate what medication is prescribed. My specific provider (Laura Green) seems good but this communication structure makes it hard to get actual clinician feedback. Respectfully, I want to know what my provider said - from them - instead of second or third hand relayed messages where info could get edited along the way. Furthermore I don't think some messages actually get passed, based on the fact that it has currently been almost 2 weeks and I still have not been able to get an Rx sent into my pharmacy. The portal also has no labs uploaded or a record of my last appointment. Makes me question if they actually keep appropriate records. Maybe the lack of proper documentation is why they are struggling to send in the Rx. I was unable to find instructions on the website to file a complaint or inform the company of issues experienced, so figured a negative re